Shipping policy

Thank you for shopping with Delayla Designs. All orders are carefully prepared and dispatched from our studio in Norway. Please review our shipping policy below to understand our processing times, estimated transit windows, and international guidelines.

1. Order Processing & Dispatch Time
All orders are processed and handed over to our couriers within 1 to 3 business days (excluding weekends and Norwegian public holidays). Once your parcel has been dispatched, you will receive an automated shipping confirmation email with tracking details.

2. Shipping Destinations & Delivery Estimates
Shipping fees are calculated at checkout based on your delivery address. Estimated transit times after dispatch are as follows:

  • Norway: 1–5 business days
  • Europe (excluding Sweden): 3–8 business days
  • United Kingdom: 5–10 business days
  • USA & Canada: 5–12 business days
  • Rest of the World: 7–15 business days

Note: Delivery estimates are provided by shipping carriers and serve as guidelines. Unforeseen courier delays, weather events, or local customs processing times are beyond our direct control.

3. Order Tracking
As soon as your package ships, an automated email containing your tracking link and carrier information will be sent to the email address provided at checkout. Please allow 24 to 48 hours for the courier system to update movement status on the tracking link.

4. Customs, Taxes & International Import Duties
Domestic Orders (Norway): Standard Norwegian VAT (MVA) is included at checkout.
International Orders (Outside Norway): Orders shipped outside of Norway may be subject to local import taxes, customs duties, or VAT levied by your destination country’s customs authority upon arrival. Any applicable customs charges are the sole responsibility of the recipient. Delayla Designs is not responsible for international customs delays.

5. Shipping Address Modifications & Accuracy
Please double-check your shipping details carefully prior to placing your order. Because we work to dispatch orders as quickly as possible, the window for changes is short. If you need to correct an error in your shipping address, please email us immediately at delayla.design@gmail.com. Once an order has entered processing or shipping, we are unable to alter the destination address or cancel the order.

6. Damaged or Lost Shipments
Damaged Packages: If your item arrives damaged, please retain all packaging and contact us within 48 hours of delivery at delayla.design@gmail.com with your order number and clear photos of the issue.
Delayed or Lost Parcels: If your tracking number shows no updates or has passed the estimated delivery window, please check directly with the carrier first. If further assistance is needed, contact our team with your order details.

7. Questions & Support
For any further inquiries regarding your order delivery or shipping policies, please contact customer support at delayla.design@gmail.com.